Frequently Asked Questions
Everything you need to know about your BonBon Lingerie experience.
How do I find my perfect fit?
We recommend visiting our comprehensive Size Guide, which includes detailed measurements and a 'How to Measure' video. If you are between sizes, we generally suggest sizing up for our lace styles to ensure maximum comfort.
What is your return policy for intimate apparel?
Due to hygiene regulations, we accept returns on unworn items with all original tags and hygiene liners intact. You have 30 days from the date of delivery to initiate a return through our online portal.
How should I care for my BonBon Lingerie pieces?
To preserve the delicate lace and silk fibers, we strongly recommend hand washing in cold water with a gentle detergent. Always air dry flat and avoid using a tumble dryer or harsh bleach.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated automatically at checkout.
Are your packages discreet?
Absolutely. All orders are shipped in plain, unbranded outer packaging to ensure your privacy. The sender name on the shipping label will appear as 'BBL Logistics'.
Can I change or cancel my order after it has been placed?
Since we strive to process orders as quickly as possible, we can only make changes or cancellations within 60 minutes of the order being placed. Please contact our support team immediately via live chat.